Website Disclaimer

Business: Asili Gadgets KE
Effective Date: 15 October 2026

Welcome to Asili Gadgets KE. We provide gadgets, electronics, CCTV and security systems, and smart living solutions to customers in Kenya. This disclaimer explains how information on our website should be understood, the limitations that apply to its use, and how customers can contact us for assistance.

1. Product Information and Customer Assistance

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information on our website are accurate and up to date. However, errors, omissions, or changes to manufacturer specifications may occasionally occur.

Product images are for illustrative purposes and may differ slightly from the actual product. Customers are encouraged to review product specifications before placing an order.

If you need help choosing a product, understanding its features, checking compatibility, or confirming included accessories, please contact our team before ordering.

If you notice an incorrect description, missing information, or a possible product listing error, please notify us so that we can investigate and make corrections where necessary.

2. Prices and Product Availability

All prices are displayed in Kenya Shillings (KES), unless otherwise stated. Prices, promotions, and product availability may change without prior notice.

If a product becomes unavailable after an order has been placed, we will contact the customer to discuss appropriate options, which may include an alternative product or a refund, as applicable.

If you have questions about a product’s availability, current price, warranty, or included accessories, please contact us for clarification before ordering.

3. Orders, Delivery, and Order Updates

We aim to deliver orders within approximately 48 hours. Delivery times are estimates and may vary depending on the delivery location, product availability, courier arrangements, and other circumstances.

For assistance with an existing order, delivery delays, payment confirmation, or order status, please contact our customer-support team and provide your order number where available.

If a delivery is delayed or an issue arises with your order, we encourage you to contact us promptly so that we can review the matter and advise you on the next steps.

4. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return, Exchange and Refund Policy.

Under our standard return policy, eligible products may be returned within 3 days of receipt, subject to the stated eligibility requirements and applicable consumer protection laws.

  • Restocking fees: None.

  • Return shipping: Free for eligible returns under our return policy.

  • Refund processing: Approved refunds are processed within 14 days of approval.

To request a return, exchange, or refund, contact us before sending the product back. Please provide your order number, product name, and a description of the issue. Our team will review your request and provide the appropriate instructions.

If you receive a defective, damaged, or incorrect product, contact us promptly. Photographs or a video may help us assess the issue and determine the appropriate resolution.

We will communicate the outcome of your request and any necessary next steps. Nothing in this disclaimer or our return policy removes consumer rights available under applicable Kenyan law.

Please refer to our full return policy for eligibility requirements, return procedures, and further details.

5. Product Use, Installation, and Safety

Customers should use products in accordance with the manufacturer’s instructions, specifications, and applicable safety requirements. Where professional installation is necessary, qualified personnel should be engaged.

For assistance with product specifications, installation requirements, or basic usage enquiries, please contact us. Where a technical issue requires specialist assessment, we will advise you accordingly where possible.

Customers should not modify products or use them for purposes contrary to the manufacturer’s instructions or applicable safety requirements.

Asili Gadgets KE shall not be responsible for damage arising from improper installation, misuse, unauthorized modification, or failure to follow manufacturer instructions, except where liability cannot lawfully be excluded or limited.

6. Limitation of Liability

Asili Gadgets KE makes reasonable efforts to maintain accurate website information, reliable customer support, and clear product descriptions. However, to the extent permitted by applicable law, we do not guarantee that our website will always be available, uninterrupted, error-free, or completely up to date.

To the extent permitted by applicable Kenyan law, Asili Gadgets KE shall not be liable for indirect, incidental, or consequential losses arising from the use of, or inability to use, our website, reliance on website information, or the improper installation, misuse, or unauthorized modification of products.

Customers are responsible for following manufacturer instructions, applicable safety requirements, and recommended installation procedures. Any limitation under this section applies only to losses for which liability may lawfully be limited or excluded.

Nothing in this disclaimer excludes or limits liability for fraud, wilful misconduct, negligence, defective products, breach of statutory obligations, or any other matter where such exclusion or limitation is prohibited by law. Nothing in this section restricts consumer rights or remedies available under the laws of Kenya.

Where a dispute or claim arises, we encourage customers to contact Asili Gadgets KE first so that we can review the matter and seek an appropriate resolution.

7. External Links and Third-Party Services

Our website may contain links to third-party websites or services for additional information or convenience. These external websites are not controlled by Asili Gadgets KE, and we cannot guarantee the accuracy, availability, or completeness of their content.

If you need help with an order or service purchased directly from Asili Gadgets KE, please contact us first. For services operated independently by third parties, you may also need to contact the relevant provider.

Customers who visit external websites should review the applicable terms and privacy policies of those websites.

8. Customer Support and Complaints

We value customer feedback and aim to handle enquiries, complaints, and order-related concerns professionally and fairly.

If you experience a problem with a product, payment, delivery, or customer service, please contact us directly with the relevant details. Include your order number, a clear description of the issue, and any supporting photographs or documents where applicable.

Our team will review the information and advise you on the next steps. Resolution times may vary depending on the nature and complexity of the issue.

For your security, do not send passwords, mobile-money PINs, or full payment-card details by email or phone.

9. Changes to This Disclaimer

We may update this disclaimer from time to time to reflect changes to our website, products, services, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date. We encourage customers to review this page when they need clarification about our website or services.

10. Contact Asili Gadgets KE

For product enquiries, order updates, delivery assistance, returns, exchanges, refunds, or complaints, please contact our team using the details below.

When contacting us about an existing order, please include your order number, the product name, and a brief explanation of how we can help. This helps us identify your order and respond more efficiently.

We are committed to providing helpful customer support and appreciate the opportunity to resolve your concerns.

Thank you for choosing Asili Gadgets KE.