Terms and Conditions

Business: Asili Gadgets KE
Website: https://asiligadgets.co.ke/
Effective Date: 15 October 2026
Country of Operation: Kenya

Welcome to Asili Gadgets KE. These Terms and Conditions govern your access to and use of our website, the purchase of products from our online store, and your interactions with our business.

By accessing our website or placing an order, you agree to these Terms and Conditions, subject to applicable laws and consumer rights in Kenya. Please read them carefully before making a purchase.

If you do not agree with these terms, please do not use our website to place an order.

1. About Asili Gadgets KE

Asili Gadgets KE supplies gadgets, electronics, CCTV and security systems, smart living products, and related accessories to customers in Kenya.

Our website enables customers to browse products, review available information, place orders, and contact us for assistance.

We reserve the right to update our website, product listings, services, and these Terms and Conditions as reasonably necessary, subject to applicable law.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding transaction or are using the website with the involvement and authorization of a parent, guardian, or other legally authorized representative where required.

You agree to use our website lawfully and not to:

  • Submit false, misleading, or fraudulent order information.

  • Attempt unauthorized access to our website, systems, or customer accounts.

  • Interfere with website operations or compromise website security.

  • Use our website for unlawful purposes.

  • Copy, distribute, or commercially exploit website content without authorization, except where permitted by law.

We may restrict or suspend access where reasonably necessary to protect our business, customers, website, or legal interests.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability information are accurate.

However, errors, omissions, manufacturer updates, or changes in product presentation may occasionally occur.

Product images are for illustrative purposes and may differ slightly from the actual product. Product specifications, packaging, accessories, and appearance may vary depending on the manufacturer or product version.

Customers should review the available specifications before ordering. If you require clarification regarding compatibility, technical features, installation requirements, or included accessories, please contact us before completing your purchase.

Nothing in this section permits us to misrepresent a product or removes your statutory rights concerning goods that do not conform to the applicable description or legal requirements.

4. Prices, Promotions, and Payments

All prices are displayed in Kenya Shillings (KES), unless otherwise stated.

Prices and promotional offers may change without prior notice. The applicable price for an order will be the price presented at checkout or otherwise confirmed by us when the order is accepted.

Any delivery charges or other applicable fees will be communicated during the ordering process where relevant.

We may offer payment options such as supported online payment services and cash on delivery for eligible orders and locations. Available payment methods may vary.

For online payments, customers must use the payment instructions provided through our authorized checkout or payment provider. Customers should not disclose mobile-money PINs, passwords, or other confidential authentication information to our staff.

An order confirmation does not necessarily mean that payment has been received or that the order has been finally accepted. Where payment verification, stock confirmation, or other checks are required, we may contact the customer before processing the order.

If a payment fails, is duplicated, or is incorrectly recorded, please contact us with the relevant order and transaction details so that we can investigate.

5. Orders and Order Acceptance

When placing an order, customers must provide accurate contact information, delivery details, and other information required to process the purchase.

After receiving an order, we may contact the customer to confirm details, verify availability, arrange delivery, or resolve discrepancies.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, unavailable stock, payment problems, or incorrect order information.

Where payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and the circumstances of the transaction.

We will make reasonable efforts to communicate material changes affecting an order and to agree on an appropriate way forward with the customer.

6. Product Availability and Substitutions

Product availability may change without prior notice. Although we make reasonable efforts to maintain accurate stock information, an item may become unavailable after an order is placed.

If this occurs, we will contact the customer to discuss available options. These may include waiting for replenishment, choosing an alternative product with the customer’s agreement, or receiving an appropriate refund.

We will not treat a materially different substitute as an agreed replacement without the customer’s consent.

7. Delivery and Collection

We aim to deliver orders within approximately 48 hours, but this is an estimate rather than a guaranteed delivery period unless a specific commitment has been agreed with the customer.

Delivery times may vary according to the destination, product availability, courier arrangements, weather, public holidays, security conditions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery addresses and reachable contact details. Additional arrangements may be necessary where a delivery address is incomplete, inaccessible, or outside our usual delivery coverage.

Where delivery cannot be completed, we may contact the customer to arrange another attempt or an alternative collection or delivery arrangement. Any additional charges will be communicated where applicable.

Customers should inspect delivered products promptly and contact us if an item appears damaged, incorrect, incomplete, or defective.

Nothing in these terms removes any legal rights arising from delayed delivery, non-delivery, or failure to supply goods as agreed.

8. Returns, Exchanges, and Refunds

Our Return, Exchange and Refund Policy forms part of these Terms and Conditions and should be read alongside them.

Under our standard policy:

  • Eligible products may be returned within 3 days of receipt.

  • Products returned under the standard voluntary return policy must generally be new, unused, and in their original condition, with supplied accessories and packaging.

  • No restocking fees apply.

  • Eligible returns are free of charge under the published return policy.

  • Approved refunds are processed within 14 days of approval.

Customers should contact us before sending a product back so that we can confirm eligibility and provide return instructions.

If a product is defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements, we will assess the matter and advise the customer on the appropriate remedy in accordance with applicable Kenyan law.

The standard return conditions do not override statutory rights or remedies that apply to defective or non-conforming goods.

For complete information about return eligibility, return methods, exchanges, and refund procedures, please consult our published return policy.

9. Product Warranties and After-Sales Support

Some products may be covered by a manufacturer’s warranty, a supplier warranty, or a separate warranty expressly provided by Asili Gadgets KE.

Where applicable, warranty coverage, duration, conditions, and claim procedures will depend on the terms communicated for the relevant product.

Customers should retain their proof of purchase and any warranty documentation supplied with the product.

For warranty assistance, please contact us with your order number, product details, a description of the issue, and supporting photographs or videos where useful.

A warranty does not ordinarily cover damage resulting from misuse, unauthorized modification, improper installation, or failure to follow manufacturer instructions, except where applicable law provides otherwise.

Nothing in these terms excludes or limits mandatory consumer protections or any valid warranty rights.

10. Customer Responsibilities and Product Safety

Customers are responsible for using products in accordance with the manufacturer’s instructions, technical specifications, and applicable safety requirements.

Products involving electrical installations, CCTV systems, electric fencing, access control, solar equipment, batteries, or other technical systems may require professional installation.

Customers should engage suitably qualified personnel where necessary and should not attempt installations or modifications that may create safety risks or breach applicable requirements.

For assistance with product specifications or installation requirements, customers may contact our support team before purchasing.

11. Limitation of Liability

Asili Gadgets KE makes reasonable efforts to maintain accurate product listings, reliable website access, and effective customer support. However, we cannot guarantee that the website will always operate without interruption, technical errors, or temporary unavailability.

To the extent permitted by applicable Kenyan law, we shall not be liable for indirect or consequential losses arising from the use of our website or reliance on general website information.

We shall not be responsible for damage resulting from improper installation, misuse, unauthorized modification, or failure to follow manufacturer instructions, to the extent that such responsibility may lawfully be excluded or limited.

Nothing in these Terms and Conditions excludes or limits liability for matters where exclusion or limitation is prohibited by law, or restricts consumer rights and remedies available under Kenyan law.

12. Privacy and Personal Information

We may collect and use personal information such as names, telephone numbers, email addresses, delivery addresses, order details, and transaction-related information to process purchases, arrange delivery, provide customer support, manage returns, and meet applicable legal obligations.

Personal information will be handled in accordance with applicable data protection laws in Kenya and our Privacy Policy, where published.

Customers should provide accurate information and avoid sending confidential authentication details, such as passwords or mobile-money PINs, through ordinary customer-support channels.

We take reasonable steps to protect personal information but cannot guarantee absolute security for information transmitted over the internet.

13. Intellectual Property

Unless otherwise stated, website content, including text, graphics, logos, design elements, and original product descriptions, may be protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, modify, or commercially exploit our original website content without prior authorization, except where permitted by law.

Third-party trademarks, brand names, and product images remain the property of their respective owners and are used where appropriate to identify or describe products.

14. Third-Party Services and External Links

Our website may use third-party services for payment processing, delivery, analytics, communication, or other business functions.

External websites and services may operate under their own terms and privacy policies. We do not control all third-party services and cannot guarantee their uninterrupted availability or the accuracy of all third-party content.

Where a transaction involves a third-party provider, customers should follow the relevant provider’s instructions while continuing to contact Asili Gadgets KE for assistance with orders placed through our store.

15. Events Beyond Our Reasonable Control

We will make reasonable efforts to fulfil our obligations. However, certain events beyond our reasonable control, such as severe weather, transport disruptions, public emergencies, infrastructure failures, or interruptions to essential services, may affect order processing or delivery.

If such an event materially affects an order, we will take reasonable steps to communicate the situation and discuss appropriate arrangements with the customer.

This section does not remove any obligation or consumer remedy that continues to apply under Kenyan law.

16. Complaints and Dispute Resolution

We encourage customers to contact us directly if they have a concern about a product, payment, delivery, warranty, return, refund, or any other aspect of our service.

Please provide your order number, relevant transaction information, and a clear description of the issue so that our team can investigate.

We will make reasonable efforts to review complaints fairly and seek an appropriate resolution.

These Terms and Conditions are governed by the laws of Kenya. Any dispute that cannot be resolved directly will be handled through the appropriate legal or dispute-resolution procedures available under applicable Kenyan law.

Nothing in this section prevents a customer from exercising statutory rights or contacting a competent consumer-protection authority.

17. Changes to These Terms and Conditions

We may revise these Terms and Conditions from time to time to reflect changes in our operations, website features, products, payment arrangements, or legal requirements.

Updated terms will be published on this page with an effective date. Changes will not remove rights or obligations that have already accrued where applicable law prevents such changes from having retrospective effect.

Customers are encouraged to review this page periodically.

18. Contact Asili Gadgets KE

For questions about these Terms and Conditions, product information, orders, delivery, payments, warranties, returns, exchanges, refunds, or complaints, please contact us:

When contacting us about an existing order, please provide your order number, product name, and a brief explanation of how we can help.

We appreciate your business and thank you for choosing Asili Gadgets KE.