Return, Exchange and Refund Policy

Business: Asili Gadgets KE
Country: Kenya
Effective date: 15 October 2026
Policy URL: https://asiligadgets.co.ke/return-policy/

At Asili Gadgets KE, we are committed to providing genuine gadgets, electronics, CCTV and security systems, and smart living products. This policy explains how customers can request returns, exchanges, and refunds for eligible purchases.

1. Return Policy

We accept returns for both defective and non-defective products in Kenya.

  • Eligible product condition: New and unused.

  • Standard return window: Within 3 days of receiving your order.

  • Restocking fees: None.

  • Return shipping: Free for eligible returns.

  • Return methods: In-store, at an approved drop-off location, or by mail/courier, subject to return instructions.

All return requests must be submitted within the applicable return window.

2. Product Condition and Eligibility

To qualify for a return, a product must be new, unused, and in its original condition. Customers should include the original packaging, accessories, manuals, and other items supplied with the product.

Proof of purchase, such as an order number, receipt, or invoice, is required.

Products that have been used, damaged through misuse, modified, or returned incomplete may not qualify for a voluntary return, subject to applicable consumer protection laws.

3. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, contact us promptly with your order number and a description of the problem. Photographs or a video may help us assess the issue.

We will review your request and advise you on the appropriate resolution, which may include a return, exchange, repair, or refund, in accordance with applicable consumer protection laws.

Nothing in this policy removes any legal rights you may have regarding defective or incorrectly supplied goods.

4. Non-Defective Product Returns

We also accept returns of eligible products that are not defective, provided the return request is made within the standard 3-day return window.

The product must be new, unused, and in its original condition, with all supplied accessories and packaging.

Please contact us before sending a product back so that we can confirm eligibility and provide return instructions.

5. Exchanges

Asili Gadgets KE accepts exchanges for eligible products.

All exchanges are subject to product inspection and replacement availability. If the requested replacement is unavailable, we will discuss the available options with you.

For defective products, exchanges and other remedies will be handled in accordance with applicable consumer protection laws.

6. How to Return an Item

To request a return or exchange:

  1. Contact us using the email address or phone number listed below.

  2. Provide your order number, product name, and reason for the return.

  3. Wait for confirmation and instructions from our team.

  4. Return the product using an approved method: in-store, an approved drop-off location, or mail/courier.

Return labels: Where applicable, return labels are included in the package and are provided free of charge, as specified for eligible returns.

Return costs: No restocking fees apply. Eligible returns are free of charge under this policy.

Please obtain return instructions before dispatching your item to avoid delays.

7. Refunds and Processing Time

Once a returned product has been received and assessed, we will inform you of the outcome.

Approved refunds will be processed within 14 days of approval.

The time required for the funds to appear in your account may vary depending on your bank, payment provider, or original payment method.

Where possible, refunds will be issued through the original payment method or another agreed method.

8.Contact Asili Gadgets KE

For assistance with returns, exchanges, or refunds, please contact us:

Please provide your order number whenever you contact us about a return or refund.

We appreciate your business and thank you for choosing Asili Gadgets KE.