Privacy Policy

Business: Asili Gadgets KE
Website: https://asiligadgets.co.ke/
Effective Date: 15 October 2026
Country: Kenya

At Asili Gadgets KE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, place an order, make a payment, or contact us for assistance.

We handle personal information in accordance with applicable Kenyan laws, including the Data Protection Act, 2019, and its applicable regulations.

1. Personal Information We Collect

We collect personal information that is reasonably necessary to operate our online store, fulfil orders, provide customer support, and meet our legal obligations.

1.1 Information You Provide

Depending on how you interact with our website, we may collect:

  • Full name.

  • Telephone number.

  • Email address.

  • Billing and delivery address.

  • Customer account details, where an account is created.

  • Order details and purchase history.

  • Product enquiries, complaints, and customer-support correspondence.

  • Information submitted when requesting returns, exchanges, refunds, or warranty assistance.

Please provide accurate information to help us process your orders and respond to your enquiries.

1.2 Payment and Transaction Information

When you make a payment, we may receive transaction details such as the amount paid, payment method, transaction reference, payment status, and associated order number.

Payments may be processed by third-party payment providers. Depending on the payment method, those providers may independently collect and process payment information under their own privacy policies.

We do not ask customers to disclose mobile-money PINs, account passwords, or full payment-card security details through ordinary email or customer-support channels.

1.3 Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the services in use. This may include:

  • IP address.

  • Browser type and operating system.

  • Device and technical information.

  • Pages visited and interactions with website features.

  • Referring website or traffic source.

  • Website performance, error, and security records.

We use such information where necessary to operate, maintain, troubleshoot, and protect our website.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Order fulfilment: To receive, process, confirm, and deliver purchases.

  • Payment management: To verify transactions, reconcile payments, and investigate payment-related enquiries.

  • Customer support: To respond to questions, complaints, delivery concerns, returns, exchanges, refunds, and warranty requests.

  • Account management: To maintain customer accounts and order histories where applicable.

  • Business operations: To manage stock, maintain records, and improve our services.

  • Website security: To detect fraud, prevent unauthorized activity, and protect our website and customers.

  • Legal compliance: To meet applicable accounting, tax, consumer-protection, and other legal obligations.

  • Marketing communications: To communicate promotions and product updates where permitted by law and where the necessary consent or other lawful basis exists.

We aim to use personal information only for specified, legitimate, and relevant purposes.

3. Lawful Basis for Processing

Where required by applicable law, we process personal information on an appropriate lawful basis. Depending on the circumstances, this may include:

  • Contractual necessity: To process an order or take steps requested before a purchase.

  • Legal obligations: To comply with applicable laws and regulatory requirements.

  • Legitimate interests: To protect our website, prevent fraud, manage our operations, and improve our services, where those interests do not improperly override your rights.

  • Consent: Where you have given consent for processing activities that require it.

Where processing is based on consent, you may withdraw your consent, subject to applicable law. Withdrawal does not affect processing lawfully carried out before the withdrawal.

4. Sharing Personal Information

We do not sell customers’ personal information to advertisers.

We may share relevant personal information with service providers and other parties when necessary for legitimate business purposes, including:

  • Payment providers to process payments, verify transactions, and investigate payment disputes.

  • Delivery and courier providers to fulfil orders and coordinate deliveries.

  • Website hosting and technical providers to host, maintain, and secure our website.

  • Email and communication providers to send order confirmations, service notifications, and customer-support responses.

  • Analytics and advertising providers where relevant services are enabled and their use is lawful.

  • Professional advisers such as accountants, auditors, and legal advisers where necessary.

  • Public authorities where disclosure is required by law or otherwise lawfully justified.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. Where required, we take appropriate steps to ensure that service providers handle personal information lawfully and securely.

5. International Transfers of Personal Information

Some service providers used in connection with our website may store or process personal information outside Kenya.

Where personal information is transferred outside Kenya, we will take the steps required by applicable Kenyan data protection law, including any applicable requirements concerning safeguards, adequacy, consent, or other lawful grounds for transfer.

The protections applicable to your information may depend on the destination and the service provider involved.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, secure connections, website security measures, software updates, backups, and the use of appropriate service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security.

If a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any applicable notification obligations.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods may depend on the type of information and why it was collected. For example:

  • Order and transaction records may be retained for accounting, tax, warranty, dispute-resolution, and legal purposes.

  • Customer-support correspondence may be retained to manage enquiries and follow-up issues.

  • Account information may be retained while an account remains active and for an appropriate period afterward.

  • Technical and security records may be retained for operational and security purposes.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

8. Your Data Protection Rights

Subject to applicable Kenyan law and any lawful limitations, you may have the right to:

  • Be informed about how your personal information is used.

  • Request access to personal information we hold about you.

  • Request correction of inaccurate, incomplete, or misleading information.

  • Request deletion of personal information where legally applicable.

  • Object to certain processing activities.

  • Request restriction of processing in circumstances provided by law.

  • Withdraw consent where processing is based on consent.

  • Exercise applicable rights concerning decisions based solely on automated processing, where relevant.

  • Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal requirements. For example, we may need to retain certain information to comply with legal obligations or establish, exercise, or defend legal claims.

To exercise your rights, contact us using the details in Section 12. We may need to verify your identity before responding to your request.

We will handle requests within the timeframes required by applicable law.

9. Marketing Communications

We may send promotional communications about products, offers, and services where permitted by law and where any required consent or other lawful basis is in place.

You may opt out of promotional emails using the unsubscribe instructions provided, where available, or by contacting us directly.

Opting out of marketing communications does not prevent us from sending essential service messages, including order confirmations, delivery updates, payment notices, or responses to customer-support requests.

10. Children’s Privacy

Our website is intended for customers who are legally able to make purchases or who have the involvement of an appropriately authorized parent or guardian where required.

We do not knowingly seek to collect children’s personal information unnecessarily or for purposes prohibited by law.

If you believe a child has provided personal information to us in circumstances that require our attention, please contact us so that we can assess the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, manufacturers, or other external platforms.

We do not control the privacy practices or content of independent third-party websites. When you visit an external website or use a third-party service, you should review its privacy policy and applicable terms.

This Privacy Policy applies to personal information processed by Asili Gadgets KE in connection with our website and services, subject to applicable law.

12. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how your personal information is handled, please contact us:

Please describe your request clearly and include relevant details so that we can identify the information or transaction concerned. Do not include passwords, mobile-money PINs, or full payment-card security details in your message.

If your concern is not resolved, you may have the right to raise it with the Office of the Data Protection Commissioner in Kenya or another competent authority, as applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, personal information practices, or applicable legal requirements.

The latest version will be published on this page with its effective date. Where required by law, we will provide additional notice or seek consent for material changes to our data-processing practices.

We encourage customers to review this page periodically.

Thank you for trusting Asili Gadgets KE with your personal information.